These terms of sale are concluded between:
– on the one hand the company COOL MACHINE, holder of the domain name www.coolmachine.fr, registered microenterprise RCS of TOURS under n° 810 462 051 00014 and whose head office is established in France, at 13 rue de la pierre levée – 41190 Saint-Lubin-en-Vergonnois / FRANCE, hereinafter referred to as “COOL MACHINE”,
– and on the other hand any natural or legal person making a purchase on the site www.coolmachine.fr, hereinafter referred to as “Customer”.
These conditions express the entirety of the obligations of the parties. In this sense, the Customer is deemed to accept without reservation all the provisions of these terms and conditions. No general or specific condition contained in the documents sent or delivered by the Customer will be able to be integrated into the present, since these documents would be incompatible with these general conditions.
The present terms of sale aim at defining the contractual relations between COOL MACHINE and the Customer and the conditions applicable to any purchase of products made on the www.coolmachine.fr website that the Customer is of French or foreign nationality, or that he either professional or consumer.
These conditions apply throughout the duration of online products offered by the company COOL MACHINE owner of the domain name coolmachine.fr.
By confirming your order, you acknowledge having read these terms and conditions of sale and accept them in their entirety.Acceptance of the general conditions of sale:The Customer acknowledges having read the terms and conditions of sale and expressly accepts them as soon as he has confirmed his order on the Site. Regarding orders that are not placed online on the site (e-mail, phone, …) the Customer acknowledges having read and expressly accepts the terms and conditions of sale as soon as he receives and does not dispute his e-order confirmation email. By accepting the terms of sale, the Customer accepts without reservation all the stipulations provided for in these conditions, to the exclusion of all others. The terms of sale are those in force on the Site at the date of validation of the order by the Customer. The terms of sale are valid for the duration necessary for the supply of the goods and services subscribed, until the extinction of their guarantees.
The present terms of sale concern the online sale website : www.coolmachine.fr
Other associated domain names: www.cool-machine.fr
SIRET number: 810 462 051 00014
Base exemption: T.V.A not applicable – micro-enterprise scheme – Article 293 B of the CGI
Seller’s details :
Rue de Theux 95
Customer service : Monday to Friday from 10.00am to 7.00pm
The website www.coolmachine.fr offers a range of jewelery and fashion accessories, decorative objects and household utensils, stationery and second-hand clothing and objects, the characteristics of which are set out by : the photo, the designation, the quantity, the price in euros
All the prices indicated on www.coolmachine.fr are expressed in € (euros), are freely fixed by the company Cool Machine and include all taxes. The total price must be paid fully at the time the order is finalized, which mean the price of the item(s) and the delivery charges. They include shipping and packing costs. All extras on www.coolmachine.fr are non-negotiable by the buyer.
In application of article L.121-20 of the Consumer Code, the buyer has a period of 14 working days to return, at his own expense and risk, the item or items that would not be suitable, for an exchange or a refund. This period runs from the day of receipt of the order. This right of withdrawal is exercised without penalty, however the cost of return will be the responsibility of the buyer and the conditions of the shipment and must be identical. The return of the product or products is carried out in their original packaging, intact, accompanied by any accessories and in perfect condition for resale (not used, not soiled, undamaged …), with the indication of the n ° of control to which the products relate. Otherwise, the items will not be returned, refunded or exchanged.
Returned products travel at the expense and risk of the Customer. Any damaged product, incomplete, absent or whose original packaging has been damaged, will not be refunded or exchanged and will be returned to the Customer at its expense.
All returns must be made to the following address :
Rue de Theux 95
Cool Machine recommends to the Customer to return the products with a recommendation or a complementary insurance guaranteeing, if necessary, the compensation of products up to their real market value in case of spoliation or loss the package or packages.
Once the buyer has exercised his right of withdrawal within the time limit, Cool Machine undertakes to reimburse him within 14 days from the date on which this right was exercised (Article L.121- 20-1 of the Code de la Consommation), the totality of the sums paid, with the exception of the expenses of return. When the period of fourteen (14) days expires on a Saturday, a Sunday or a holiday or holiday, it is extended until the next working day.
If the return of the product (s) purchased (s) is due to an error on the part of COOL MACHINE, the return costs will be fully refunded to the Customer.
Important note : this condition is NOT APPLICABLE to textiles which means rugs, throws, wall hanging, cushion covers, scarves or clothes as well as earrings. These products are not refundable or exchangeable for hygienic reasons. No derogation is possible.
The buyer must pay by the method of payment offered on the website www.coolmachine.fr, full payment of his order at the time of its acceptance.
The payment methods accepted by the company Cool Machine and its online sales site www.coolmachine.fr are the credit card via Stripe, or Paypal.
Cool Machine declines any responsibility in case of loss of data from the company Paypal and cannot be engaged in a process of compensation which would be due by the company Paypal.
Stripe and Paypal are two totally secure online payment platforms. These methods of payment are free for you, a commission is asked to Cool Machine for each of your payments.
If your payment is not received within a maximum of 7 days after your order, Cool Machine reserves the right to cancel your order and make the item(s) available to other customers.
The two members of Cool Machine do their best to ship orders within 24 to 72 hours, working days.
The Customer receives an order confirmation email as soon as www.coolmachine.fr receives an order. The Customer must provide the references of this e-mail for all correspondence with Cool Machine customer service. The Customer is also notified by e-mail of the dispatch of his order, with a tracking number. If the Customer does not receive this confirmation email, he has to notify Cool Machine customer service email@example.com.
Coolmachine.fr has chosen the services of Bpost for the shipping of its orders. All parcels are sent in a format that Bpost can provide, depending on the size, weight and protection required by the items ordered.These shipping methods allow the Customer to follow the package at any time, from sending to receipt. The Customer obtains his tracking number by email few hours after the shipment. If the Customer can’t find this email, he has to check his SPAMS box.
For International shipments, Bpost services are responsible only until the parcel leaves the Belgian territory. From the moment an order arrives in the Customer’s country, the parcel is supported by the national post services of this country ,which can decide, without any intervention from Cool Machine, to substract a delivery to an other carrier.
If a parcel can’t be deliver to the customer’s address because the customer is absent, the customer will be notified by the carrier. The carrier chooses is own way to notify the Customer of his passage, which is completely independent of the will of Cool Machine. Cool Machine can not be responsible of the professional conscience of the delivery man, if the Customer has not been notified by the delivery company. In any case, Cool Machine can not be responsible if the Customer doesn’t do the necessary to recover his order to the post office indicated by the deliver services of the Customer’s country.
Cool Machine will do everything possible to help the Customer with the tracking of his shipment via this email address : firstname.lastname@example.org . In any case, the customer has at his disposal a tracking number to follow his order. Cool Machine considers that, with a full knowledge of the tracking number, the Customer is responsible for picking up his parcel, .
If a parcel is returned by Bpost to Cool Machine, for impossibility of delivery, if the address given by the Customer was wrong, if the Customer doesn’t notify Cool Machine of a problem or if the Customer has not picked up his parcel despite the follow-up, Cool Machine customer service notifies the buyer without delay. No refund can be accepted. The Customer will have to take charge of his second expedition. Cool Machine reserves the right to return the package only after receipt of payment of this new shipping. Under no circumstances, these additional shipping charges are refundable.
Cool Machine undertakes to deliver the products ordered by the Customer in a closed, resistant packaging, appropriate to the content and requirements of the transport. The guarantee related to the transport is valid only if the Customer or his Recipient refused the damaged parcel presented. By accepting the package, the Customer acknowledges that it has not been damaged during transport. In case of dispute, the original packaging must be kept until resolution. The implementation of the guarantee related to transport must be the subject of a request made to the Customer Service by e-mail to email@example.com within a maximum of 72 hours from the delivery of the order. After this period, no claim will be taken into account. The claim must be motivated and accompanied by proof of the damage suffered (photographs for example).
NB: the complaints or disputes will always be received with an attentive benevolence, the good faith being always presumed in the one who takes the trouble to expose the litigation.
Upon receipt of the complaint formulated by the customer, Cool Machine undertakes to send an e-mail to the Customer acknowledging receipt of the claim. If the complaint is considered justified, the refund will be made without delay and at the latest in the seven (7) working days following the date of “notification of acceptance of assumption”. The refund includes only the price of the product (s) that is the subject of the claim.
In some cases and for some countries, Cool Machine offers to the Customer to take out insurance in addition to shipping costs.
Choosing an insurance allows to the Customer to protect his parcel and order against breakage, loss or theft. If the Customer chooses not to take the insurance, Cool Machine can not be held responsible for any losses. No refund and no product remplacement will be accepted.
If you choose to take out insurance and in case of damage to your package, Cool Machine will take care in whole or in part to establish the relationship and settle the dispute with the carrier.
Cool Machine pays the utmost attention to the quality of its products. If however, despite all the quality checks made, a defect is to be reported, we invite you to make a complaint to Customer Service by e-mail to firstname.lastname@example.org within a maximum of 72 hours from the delivery of the order. After this period, no claim will be taken into account. The complaint must be motivated and accompanied by proof of the defect (photographs for example). Upon receipt of the complaint formulated by the customer, Cool Machine undertakes to send an e-mail to the Customer acknowledging receipt of the claim.
In case of proven defect, the refund including the price of the product concerned will be made without delay and at the latest within seven (7) working days following the date of “notification of acceptance of assumption”.
If you want to make changes to your order, change the delivery address or add products, do not hesitate to contact us by e-mail to email@example.com as soon as possible and before the package was shipped.
You can also contact us via our contact form.
Cool Machine is committed to not disclosing any of your personal information, for any commercial purpose, or any other. These will only be used for the purpose of offering you a better experience of our site.
These terms are subject to French law. In case of dispute, the buyer agrees to contact the company Cool Machine first through the www.coolmachine.fr site to find an amicable solution.
Cool Machine reserves the right to modify at any time these terms and conditions of sale.